ec77's Privacy Policy

ec77 is a trusted online gaming platform that offers cricket betting, live casino, and slot games for users in Bangladesh. We believe that protecting your personal information is a fundamental right. This Privacy Policy ("Policy") describes how ec77 ("we", "our", "Platform") collects, uses, stores, and shares your information.

This Policy applies to the ec77 website, mobile version, and all related services. By using our Platform, you are considered to have agreed to the terms of this Policy. If you do not agree with any part of this Policy, please refrain from using the Platform.

ec77 collects various types of information for the purpose of providing and improving its services. A detailed description of the information collected is provided below.

2.1 Personally Identifiable Information

During account registration and verification, we collect the following information:

• Full name
• Date of birth (for age verification — only those aged 21 or above may register)
• Email address
• Mobile number
• National ID or passport number (for identity verification)

2.2 Financial Information

We collect payment-related information to process deposits and withdrawals. ec77 handles transactions via bKash, Nagad, Rocket, Upay, and bank transfer. We do not directly store full card numbers or bank account details — secure third-party payment gateways are used for payment processing.

• Mobile banking number (bKash, Nagad, Rocket, Upay)
• Bank account number and bank name (for bank transfers)
• Transaction history

2.3 Technical & Usage Information

When you use the ec77 Platform, certain technical information is collected automatically:

• IP address and device type
• Browser type and version
• Operating system information
• Page visit history and session duration
• Data collected through cookies and similar tracking technologies
• Referral source (how you arrived at the Platform)

2.4 Communication Information

When you contact our support team via live chat or email, the content and time of that conversation may be recorded — for the purpose of improving service quality and assisting with future support.

ec77 uses collected information only for the following legitimate purposes:

3.1 Account Management & Service Delivery

• Creating, verifying, and managing accounts
• Confirming user identity and preventing unauthorized access
• Processing financial transactions — deposits and withdrawals
• Managing gaming services, bonuses, and promotional offers

3.2 Customer Support

• Providing assistance via live chat and email ([email protected])
• Resolving complaints and requests
• Sending important notices and updates

3.3 Security & Fraud Prevention

• Monitoring and preventing suspicious activity
• Protecting the integrity of the Platform
• Detecting multiple accounts and other policy violations
• Implementing technical security measures including SSL encryption

3.4 Responsible Gaming

ec77 believes in responsible gaming. By analyzing user gaming behavior, we identify potentially problematic patterns and offer assistance where needed.

3.5 Service Improvement

• Improving Platform performance and user experience
• Testing new features and services
• Statistical analysis (with personal identity kept anonymous)

ec77 never sells your personal information to third parties. However, information may be shared in the following limited circumstances:

4.1 Service Provider Partners

We work with trusted technology and payment service providers. These partners use information only in accordance with ec77's instructions and are bound by strict confidentiality agreements.

4.2 Legal Obligations

Information may be disclosed based on court orders, government directives, or legal requirements. In such cases, we always follow legal process and do not provide any information beyond what is required.

4.3 Business Transfers

In the event of a business merger, acquisition, or asset sale, user information may be transferred. However, the new party will be obligated to comply with the terms of this Policy.

ec77 uses cookies and similar tracking technologies to ensure Platform functionality and improve your experience.

5.1 Essential Cookies

These cookies are essential for the basic functionality of the Platform. Maintaining login sessions, security verification, and saving your preferred language and settings are handled through these cookies. Disabling them may prevent the service from working correctly.

5.2 Functional Cookies

These cookies remember your preferences and settings — such as your preferred game category or display settings — so you do not have to customize them again each time you log in.

5.3 Analytics Cookies

We use statistical analytics cookies to understand how users interact with the Platform. This data is used in fully aggregated form and no individual is identified separately.

5.4 Cookie Controls

You can disable or delete non-essential cookies by changing your browser settings. However, this may limit some features of the Platform.

ec77 retains your information for as long as it is needed to provide services or meet legal obligations.

6.1 While Your Account Is Active

We retain your profile information, transaction history, and gaming records for as long as your account remains active.

6.2 After Account Closure

Even after an account is closed or deactivated, records of financial transactions and identity verification information are retained for a specified period as required by law.

6.3 Data Deletion

Once the designated retention period ends, your information is securely deleted or anonymized — so that you can no longer be individually identified.

ec77 employs multi-layered security measures to keep your information safe. Our technical and organizational safeguards are outlined below:

• SSL / TLS Encryption: All data transmission between the website and server is encrypted
• Database Security: Stored information is kept in encrypted form
• Access Controls: Only authorized staff can access the information they need
• Two-Factor Authentication: For additional account security
• Regular Security Audits: Identifying and addressing potential vulnerabilities
• Firewall & Intrusion Detection: Protection against suspicious activity

That said, no method of data transmission over the internet can be claimed to be completely secure. We take every precaution, but cannot guarantee absolute security. You are also responsible for keeping your password and account information confidential.

As a registered user of the ec77 Platform, you have the following rights regarding your own information:

8.1 Right to Access

You may request to know what information ec77 holds about you. Following a written request, we will inform you within a reasonable time.

8.2 Right to Rectification

If any information in your profile is incorrect or incomplete, you may request that it be corrected.

8.3 Right to Erasure

Where there is no legal obligation to retain it, you may request the deletion of your account and associated information.

8.4 Right to Object to Processing

You may object to marketing communications or certain types of data processing.

8.5 Right to Data Portability

Where applicable, you may request your information in a structured digital format.

ec77 strictly does not provide services to anyone under the age of 21. Only those aged 21 or above may create an account and use the Platform. If we become aware that a minor has registered on our Platform, the relevant account will be closed immediately and the collected information will be deleted.

If a parent or guardian believes their child has registered on this Platform, please contact us at [email protected].

ec77 may update this Privacy Policy from time to time. Depending on the nature and significance of the changes, we will notify users in various ways:

• For significant changes, a notification will be sent to the email registered on your account
• A notice may be displayed when you log in to the Platform
• The date of the latest update will always be shown at the top of the policy page

Continuing to use the Platform after changes have been made will be considered as your acceptance of the updated Policy. We therefore recommend reading the Privacy Policy regularly.

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact our support team directly. We are available 24/7 in both Bengali and English.

We will try to respond to any privacy-related request you make within a reasonable time. Identity verification may be required for sensitive requests.